Our Shipping Policy was last updated on 11-02-2022
Interpretation and Definitions
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
For the purposes of this Disclaimer:
- “Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Disclaimer) refers to BK-Products B.V.
- “Goods” refers to the items offered for sale on the Service.
- “Orders” means a request by You to purchase Goods from Us.
- “Service” refers to the Website.
- “Website” refers to Fryction, accessible from fryction.com
- “You” means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Thank you for visiting and shopping at Fryction®. The following terms and conditions constitute our Shipping Policy.
Shipment processing times
All Orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
If We are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of Your Order, We will contact You via email or telephone.
Which countries to you ship to?
We are shipping to: Austria, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Arab Emirates and United Kingdom.
Shipping rates & delivery estimates
Shipping within Europe: 5 – 10 days
0 – 30 kg: €18.5 – €42.5
30 – 60 kg: €24.5 – €72.5
Prices differ per country.
Shipping charges for Your Orders will be calculated and displayed at checkout.
Delivery delays can occasionally occur.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation Email once Your Order has shipped containing your tracking number(s). The tracking number will be active within 24 hours. If you have not received an e-mail, please check the spam folder and contact us otherwise.
Customs, Duties and Taxes
Fryction® is not responsible for any customs and taxes applied to Your Order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes)
Fryction® is liable for any products damaged or lost during shipping. If You received Your Order damaged or not at all please contact Us.
Please save all packaging materials and damaged goods before filing a claim.
If you are not happy with your product, you can return the items within 30 days after delivery. Simply create a shipping label by clicking the link below:
If you have any questions regarding returns, please visit our Terms and Conditions: https://fryction.com/terms-conditions/
If you have any questions about this Shipping Policy, You can contact Us:
- By sending us an email: firstname.lastname@example.org